Due to COVID-19...

We've Set Some Protocols

Afin d'assurer la sécurité de tous, nous vous demandons de ne pas vous présenter à votre rendez-vous si vous présentez des symptômes de la COVID-19. Cela peut inclure fièvres, toux, maux de tête, fatigue, etc... Nous vous demandons également de vous présenter à votre rendez-vous au plus tôt 15 minutes avant le créneau horaire qui vous est attribué, car nous avons des places assises limitées et souhaitons éviter de flâner inutilement. Merci de votre collaboration !

To ensure everyone's safety, we ask that you refrain from coming to your appointment should you be experiencing COVID-19 symptoms. This could include fevers, coughs, headaches, fatigue, etc.. We also ask that you show up to your appointment no earlier than 15 minutes before your allocated time slot, as we have limited seating area and would like to avoid unnecessary loitering. Thank you for your cooperation!

Our Policies

At Nails Atelier GQ

We love all our customers and want to make sure everyone has the best experience with us. That's why we've set a few ground rules to ensure everyone who walks through our doors is happy. Take a quick read. If you have any questions, contact us!

We love and want for all our clients to have a pleasant experience with us. That's why we've set a few basic policies to make sure everyone leaves through the door happy. Before taking an appointment, please ensure that you have taken a quick read through our policy page to make your experience with us as seamlessly smooth as possible. If you have any questions, get in touch with us at (514-728-7888)

Something Wrong With Your New Manicure?

We Have a 7 Day Warranty!

First of all, we're terribly sorry. If you came to visit us less than 7 days ago, come see us and we'll be ready to fix anything broken, chipped, or eaten (—we won't ask why) for free! Note that this is not a color change, and we do not offer refunds! We will fix your nails using the same color and design as before, so please make sure you're happy with your new nails before heading out. Please schedule an appointment with us by phone or by booking online for your convenience. Thank you for your understanding!

First and foremost, we are terribly sorry for your poor experience with our services. If visited us less than 7 days prior, just drop in and we'll be willing to fix whatever is broken, chipped, or eaten(— we won't ask) free of charge! To ensure your warranty, we will be checking the date of your last appointment through our booking system. Note that THIS IS NOT A COLOR CHANGE, nor will we be offering refunds!! We will fix your nails using the same color and design as before, so please ensure that you are satisfied with your fresh set before you walk out the door! For your convenience, make an appointment with us by phone or online booking for your nail repair.

We Love Nail Art!

S'il vous plaît laissez-nous savoir à l'avance - But please let us know in advance

It's important to let us know if you'd like a design so we can schedule your time. To ensure your nails are perfect, send us a photo of your favorite design or inspiration via our Instagram account (@onglesatelier.gq) so we can pair you with one of our technicians who best suits your tastes. If you don't let us know in advance, there's no guarantee we'll be able to fully execute your nail art!

It is important to notify us whether you'd like a design in order for us to determine your allotted time slot. To ensure perfection of your nails, send us a photo of the design or inspiration you like through our Instagram account (@onglesatelier.gq) so we can match you with one of our technicians that best fits your taste. Should you fail to let us know in advance, there is no guarantee that we'll be able to fully execute your nail art!

Running Late? Let Us Know?

Soyez Prévenant - Be Considerate

At Ongles Atelier GQ, we strive to serve and satisfy as many of our clients as possible. This means we are usually fully booked. If you arrive late for your appointment (without informing us), we cannot guarantee that we will be able to give you the full allotted time, as we do not want to keep our other clients waiting unnecessarily. Your appointment will be canceled if you do not arrive within 15 minutes . If you inform us in advance of your delay, we reserve the right to shorten our services at our discretion. Get in touch to find out more!

At Ongles Atelier GQ, we strive for satisfaction from all our clients. That means we're usually booked to full capacity. If you show up late to your appointment (without letting us know,) we cannot guarantee the execution of your service since we do not want to keep any of our other clients unnecessarily waiting. There will be a grace period of 15 minutes after your allowed time slot, following that your appointment will be marked as a "no-show." If you notified us prior about your tardiness, we reserve the right to shorten our services at our discretion.

Private Events & Birthday Parties

Whether it's a small get-together with friends or a big birthday party, what better way to celebrate than by spending the day relaxing at Ongles Atelier GQ! We offer private event bookings for all occasions; birthdays, bridal showers, and more! Call or message us. To confirm your event, a credit card deposit and additional fees for each additional number of members are required. For pricing inquiries, please contact us!

Whether it be a small get together with your friends or a large birthday bash, what a better way than to celebrate by spending the day winding down at Ongles Atelier GQ! We offer private event bookings for all occasions; birthdays, bridal showers, you name it! Just give us a call or send us a message. In order to confirm your event, we require a credit card deposit along with additional fees associated with each successive number of members. For any pricing inquiries, contact us!

Need To Cancel?

We know that life gets in the way sometimes. That's why we try to be as flexible as possible when it comes to canceling appointments. When booking appointments, your credit card information will be required for security purposes only and will not be charged. Cancellation policies are subject to change depending on seasonal holidays.

We know that life sometimes gets in the way. That's why we try to be as flexible as possible when it comes to canceling appointments. When it comes to booking appointments, your credit card information will be required for security purposes only, and will not be charged . However, these canceling policies are subject to change according to seasonal holidays and may be charged accordingly. Just give us a call.

We Are Nail Technicians!

We are not health professionals nor are we medically licensed !

For your safety, please do not consult us if you are suffering from or have symptoms of: plantar warts, athlete's foot, mycosis, or fungal infections. We will refuse to offer you our nail services and will advise you to follow the instructions of a healthcare professional or the treatment of your doctor. We also cannot intervene for ingrown toenails, corns, etc.

For the sake of your safety, please do not consult us if you suffer or experience symptoms from: Plantar warts, Athlete's foot, Mycosis or Fungal infections. We will refuse to offer you our nail services and will advise you to follow instructions from a health professional or treatment from your doctor. We also cannot intervene for in-grown nails, corns, etc...

Gift Cards

Passez nous voir en personne pour obtenir une carte physique, ou appelez-nous pour recevoir une version électronique par courriel.

Lorsque vous utilisez une carte-cadeau, celle-ci agit comme une ligne de crédit, et non comme un paiement en argent comptant. Cela signifie que les fonds sont crédités à votre compte et utilisés plus tard pour payer des services (comme les ongles). Étant donné qu’il s’agit d’une transaction par crédit, les taxes doivent être appliquées au moment de l’utilisation, comme avec une carte de débit ou de crédit.

À l’inverse, lorsque vous payez en argent comptant, vous bénéficiez d’un rabais en espèces — une réduction offerte uniquement lors des paiements immédiats en argent.

Pour résumer :

Carte-cadeau = ligne de crédit → taxes applicables lors du service
Paiement en argent comptant = rabais disponible
Les cartes-cadeaux ne donnent pas droit au rabais en argent
De plus, les codes promo ne peuvent pas être combinés. Cela signifie que vous ne pouvez pas utiliser un code promo en plus du rabais en argent comptant — une seule promotion ou réduction peut être appliquée par transaction.

Merci de votre compréhension et de votre confiance envers notre travail de techniciennes en ongles !

When you purchase or use a gift card, it acts as a line of credit—not a direct cash payment. That means the funds are credited to your account and can be used toward services (like nails) at a later date. Because this is considered a credit-based transaction, taxes must be applied to the services when redeemed, just like any other credit or debit card purchase.

On the other hand, when you pay with cash, we offer a cash discount—a benefit that only applies to immediate, in-person cash transactions.

So just to clarify:

Gift card = line of credit → taxes are applied at time of service
Cash payment = eligible for discount
Gift cards do not qualify for the cash discount
In addition, promo codes cannot be combined. This means you cannot use a promo code on top of a cash discount—only one discount or promotion may be applied per transaction.

Thank you for understanding—and for supporting our work as professional nail technicians!